User Settings & Notifications

Control how you receive alerts for tasks, notes, guest messages, and system events. Configure notifications for yourself or (as an admin) for other staff members.

Overview

HelloShift sends notifications through multiple channels:

Channel

Description

Push

Mobile app alerts (iOS/Android)

Email

Email summaries and alerts

In-App

Badge counts and notification center

Accessing Notification Settings

For Yourself

  1. Click your name in the top right

  2. Select My Profile

  3. Scroll to Notification Settings

For Other Users (Admin Only)

  1. Go to Admin > Users

  2. Find the user and click Edit

  3. Scroll to Notification Settings

Notification Types

Task Notifications

Event

Notification

Assigned to you

Immediate push + email

Task updated

Push notification

Task completed

Push notification

Mentioned (@you)

Immediate push + email

Guest Message Notifications

Event

Notification

New guest message

Push notification

Guest assigned to you

Push + email

Unread message reminder

Email digest

Note Notifications

Event

Notification

Tagged (#department)

Push to department members

Mentioned (@you)

Immediate push + email

Pinned note updated

Push notification

Configuring Settings

Global Settings

Setting

Description

Enable Notifications

Master on/off switch

Email Frequency

Immediate, Daily digest, or Off

Per-Category Settings

Toggle notifications for specific categories:

  • Guest messages

  • Tasks assigned to you

  • Tasks in your department

  • Notes mentioning you

Mobile App Settings

Notifications also depend on your device settings:

iOS

  1. Open Settings on your iPhone

  2. Scroll to HelloShift

  3. Tap Notifications

  4. Enable Allow Notifications

Android

  1. Open Settings

  2. Tap Apps > HelloShift

  3. Tap Notifications

  4. Enable notifications

Troubleshooting

Not Receiving Notifications?

  1. Check HelloShift settings: Verify notifications are enabled in your profile

  2. Check device settings: Ensure HelloShift has notification permission

  3. You won't be notified about your own actions: This is by design

  4. Try reinstalling: Accept the notification prompt during installation

  5. Contact support: Provide the specific note/task you didn't receive

Too Many Notifications?

  1. Disable categories you don't need

  2. Switch email to daily digest

  3. Set quiet hours for off-duty times

  4. Ask admin to adjust your role-based notifications

Best Practices

  1. Enable push for urgent items: Guest messages, assigned tasks

  2. Use email digest for awareness: Department activity, reports

  3. Set quiet hours: Prevent after-hours interruptions

  4. Review periodically: Adjust as your role evolves

Video Tutorial

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