Backlog
3Under consideration
Booking support in AI Assistant (let the AI handle booking inquiries)
Have the AI Assistant answer booking questions, check availability, and guide guests through reservations—reducing staff workload while capturing more direct bookings.
Marketing communication (send SMS or emails right from HelloShift)
Easily reach your guests with targeted text messages or emails directly from HelloShift. Perfect for confirmations, reminders, and promotions—no need for extra tools.
Predectivie AI Scheduling
I would like to be able to set base amounts on occupancy numbers for the managers to follow. Hotels are always changing so scheduleing is not the same day to day
Next up
Committed and queued
No Next up issues
In Progress
Actively being built
No In Progress issues
Done
6Recently shipped
Printable Housekeeping Report per Housekeeper
I would like to have a report I can print per individual housekeeper so they know what rooms they are assigned each day
Shopping cart for upsells (sell extras during guest journey)
Offer guests add-ons like spa packages, late checkout, or dining upgrades through a built-in upsell cart. Boost revenue while enhancing the guest experience.
Merge Guest Profiles in Guest Directory
I want to be able to merge duplicate guest profiles directly within the HelloShift Guest Directory. Currently, profiles are synced from the PMS, but having a manual merge option in HelloShift would help manage duplicates more effectively.
Automated After-Hours Out-of-Office Message
I want an option to place an automated out-of-office message between specific hours (e.g., 9 PM and 7 AM) because our front desk is not staffed 24 hours. This would help manage guest expectations when they message us during those times.
Notes Section in Checklist Templates
I want to be able to add a dedicated notes section or text input field to checklist templates so that staff can provide written feedback or details directly on the checklist, rather than just checking off items. This is important for tracking specific details like hot tub readings or maintenance notes.
Assign checklist items to multiple individuals
I want to be able to assign a checklist item to multiple individuals simultaneously. Currently, you can only assign to one person or a department. I would like to see an "add assignee" button similar to how tasks work, so I can assign a checklist item to two or more specific people. This is important for tasks that require collaboration between specific individuals.