May 1st, 2026
Turn every "do you have a room?" call into a booking opportunity. When guests call to ask about availability, HelloShift Voice AI now checks your PMS in real time, reads back available rates with pricing, and texts a pre-filled booking link — all in one conversation.
Real-time availability: The AI extracts dates and guest count, queries your PMS (Cloudbeds, Mews, Opera), and reads back available room types with pricing on the call.
Frictionless handoff: The guest gets a booking link via SMS pre-filled with their dates and preferences — no spelling, no re-typing, no missed conversions.
Configurable rate logic: Choose which rates the AI quotes (best available, specific plans, or by room type) right from AI Assistant Configuration.
👉 Learn more about Availability & Booking Enquiries →
🔧 Fixes and Improvements
Mark Tasks as Urgent
Escalate any task to the top of every list with a single click. Urgent tasks show a red badge in the sidebar, a red border on tiles, and push immediately to the assignee. Downgrade just as easily once the rush has passed.
👉 Learn about Task Priority →Voice AI Service Hours & Service Policies
Tell the Voice AI exactly when your team is on duty, and how to answer about your restaurant, spa, parking, and other services. Outside service hours, the AI sets expectations ("our team will take care of this at 8 AM") instead of promising immediate action. Service Policies stop the AI from inventing details — give it a link, phone, email, or take-a-message response for each topic, and it sticks to your script.
👉 Configure Service Hours → · Define Service Policies →
April 1st, 2026
Give your housekeeping team a full week of visibility — before the day even starts. Schedule Projection looks ahead at your room automations and generates cleaning assignments for the next several days, so cleaners, supervisors, and managers know exactly what's coming.
- Plan ahead, not day-of: Room jobs project forward up to 14 days (default 7), so tomorrow's — and next Tuesday's — assignments are ready tonight.
- Respects every rule: Stay-based conditions, per-room schedules, and day-of-week rules are all honored. HelloShift reconciles nightly — adding new assignments, clearing stale ones, and preserving manual overrides.
- Optional auto-assignment: Turn on auto-assign to hand projected tasks to cleaners automatically, balancing workload with the Credit system.
👉 Learn more about Schedule Projection →
🔧 Fixes and Improvements
- PointCentral digital keys integration
Connect your PointCentral account to HelloShift and automate guest room access end-to-end. Issue, extend, and revoke user codes from the reservation, auto-map rooms to PointCentral units, and share codes with guests via SMS, WhatsApp, Email, or Voice.
👉 Set up PointCentral →
March 1st, 2026
Stop chasing data across spreadsheets and systems. HelloShift AI Insights automatically analyzes your property's operations and delivers clear, actionable reports — so you can focus on running your hotel, not compiling numbers.
Automated daily & weekly reports: Get comprehensive operational summaries delivered every morning, covering guest experience, housekeeping, revenue, and more — generated automatically around 6 AM in your property's timezone.
Configurable & customizable: Choose which sections matter most, pick your preferred writing style (detailed, brief, or structured), and add custom instructions tailored to your property.
Email delivery & team access: Team members can opt in to receive reports via email, keeping everyone informed — even when they're away from the dashboard.
👉 Learn more about AI Insights & Reports →
🔧 Fixes and Improvements
AI Task Check-ins
Open tasks now receive intelligent follow-up comments based on their urgency — guest requests are checked every 10 minutes, housekeeping every 30 minutes, and maintenance daily. No more tasks slipping through the cracks.
👉 Learn more about AI Task Check-ins →
February 1st, 2026
Give every guest a polished digital guidebook — without the busywork. The HelloShift Guest Guidebook has been redesigned from the ground up with a fresh, modern appearance, streamlined editing, and AI auto-generation that creates a great-looking guidebook in seconds.
- AI-powered setup: Generate a complete guidebook from your property details — then adopt, iterate, and make it yours.
- Redesigned appearance: A clean, modern look with customizable cover images, colors, and welcome text that matches your brand.
- Improved editing: Easier page management, drag-and-drop ordering, and a streamlined admin experience.
👉 Learn more about the Guest Guidebook →
🔧 Fixes and Improvements
- rezStream PMS integration
Connect your rezStream PMS to HelloShift with a self-service OAuth flow. Automatically sync guest reservations and room data — no manual setup required.
👉 See all PMS integrations →
January 1st, 2026
Deliver service at the speed of AI. HelloShift AI Automations now work seamlessly across all guest touchpoints — voice calls, messages, and digital interactions — ensuring requests are handled consistently and instantly.
Unified guest experience: AI responds across voice and messaging channels without breaking context.
Instant execution: Guest requests automatically trigger the right template tasks for your team.
Faster service delivery: Reduce delays by moving from request to action in seconds, not minutes.
👉 Learn more about AI Automations →
👉 Voice AI Assistant overview →
👉 Configure the AI Assistant →
👉 How template tasks work →
🔧 Fixes and Improvements
Authorize.Net payment integration
Authorize.Net now joins Stripe and Shift4, giving you more flexibility in how guest payments are processed.
👉 Set up Authorize.Net →
December 1st, 2025
Easily manage your team’s work hours with HelloShift Staff Scheduling. Create, edit, and share shifts so everyone knows exactly when and where they’re needed.
Clear visibility: View and manage all staff schedules in one place.
Fewer mix-ups: Keep your front desk, housekeeping, and maintenance teams aligned.
Faster updates: Make schedule changes instantly and notify your team right away.
👉 Learn more about Staff Shift Scheduling →
🔧 Fixes and Improvements
Advanced Conditions for Precise Guest Targeting
Fine-tune your automations with advanced guest conditions for more targeted communication and smarter workflows.
👉 See how to use advanced conditions →
November 1st, 2025
Turn guest engagement into new revenue opportunities with HelloShift Shopping. Hotels can now showcase products and services directly to guests — from upgrades and add-ons to local experiences.
Upsell with ease: Promote in-room amenities, parking, or late check-out options.
Cross-sell creatively: Offer spa packages, snacks, or local tours.
Integrated workflow: Guests can browse, order, and confirm — all within HelloShift.
👉 Learn more about the Shopping feature →
🔧 Fixes and Improvements
Smart Lock Integration (Beta)
Our smart lock integration is now in beta, making it easier to manage guest access without manual steps. Automatically share key codes and streamline check-in experiences.
👉 Explore Smart Lock Integration →
📩 Contact us to join the beta trial.
October 1st, 2025
Now you can fine-tune access across your HelloShift account with role-based permissions. Assign roles that match team responsibilities so staff see exactly what they need — and nothing more.
Greater security: Protect sensitive information by limiting access.
Clarity for staff: Reduce confusion by aligning permissions with responsibilities.
Flexible setup: Create the right balance between transparency and control.
👉 Learn more about role-based permissions →
🔧 Fixes and Improvements
Optional “Dial First” feature
Choose whether incoming calls should ring your hotel number first or go directly to HelloShift AI. This gives you more flexibility to decide how calls are handled.
👉 Learn more about Dial First →
September 1st, 2025
Make sure your team never misses what matters. You can now pin essential notes and tasks so they stay visible at the top until they’re unpinned.
Always on Top: Pinned notes and tasks won’t get buried, keeping urgent reminders—like upsell goals or equipment issues—front and center.
Clearer Communication: Reduce clutter and keep your team aligned by highlighting only the most important items.
👉 Learn how to pin notes and tasks →
🔧 Fixes and Improvements
Voice Assistant now speaks your guest’s language
Guests can interact with the AI Voice Assistant in multiple languages, making communication smoother and more welcoming.
👉 Set up multilingual Voice Assistant →Room-specific key codes and WiFi details
Share the right access codes and WiFi information automatically, tailored for each room.
👉 See how to use tags and mentions →
August 1st, 2025
Make sure you’re using everything included in your plan. The new setup checklist walks you through key steps—like assigning your phone number, importing guests, and activating automated messages—so your team gets the full value right away.
Clear guidance: See exactly what’s done and what’s left to set up.
Smarter onboarding: Reduce missed steps and manual work with a guided checklist.
👉 See your plan setup checklist →
🔧 Fixes and Improvements
AI Assign now uses historical room data
Guest room assignments are more accurate with the use of past room preferences.
👉 Learn about AI Assign →Better guest matching for voice calls
Incoming calls are now matched to guests by phone number for more personalized support.
👉 Set up the AI Voice Assistant →