Learn about HelloShift and how to start using it.

New Users Start Here

Overview of how HelloShift helps your property and key features

What is HelloShift & Basics

See if other people have asked similar questions about the platform


FAQs

Onboarding Checklists – Your “Done-Yet?” Dashboard for Every HelloShift Module

HelloShift

Manage Site

Site Settings

Site Configuration

User Roles & Permissions

Multi-Site Management

User Settings & Notifications

Staff Collaboration

Create Your Staff Wiki

How To Use Tags (#) & Mentions (@)

Create Private Conversation

Creating Tasks with HelloShift

Organizing Notes & Tasks

Staff Shift Scheduling

Inventory Management

Event Calendar

Lost & Found

Package Handling

Sales CRM

Checklists

How To View Your Reports

Template Tasks

Getting Started With Staff Collaboration 

Guest Messaging

All About Guest Messaging 

Guest Automations

Review Dashboard & Guest Feedback

The HelloShift chat widget lets you connect with website visitors directly from your property’s site. Follow the steps below to customize and activate your chat widget.

How to Set Up Your Chat Widget in HelloShift

Automation Jobs

Snippets & Templates

Unlimited Automations Guide

Housekeeping

All About Housekeeping

Housekeeping Credit System

Room & Cleaning Automations

Room Assignment System

Room Inventory Management

Housekeeping Time Tracking

Contactless Check-In

Contactless Check-in Setup

Check-in Tracking

Shopping Feature

Kiosk Self-Checkin

Digital Tipping

Guest Guidebook

Triggers

Learn about the Voice AI Assistant and post-call follow-up features

Voice AI Assistant

What Happens When a Guest Calls

AI Automations

AI Assistant Configuration

Guest Payments Overview

Learn how HelloShift integrates with other systems.

Integrations

PMS Integrations Overview

 Integrating HelloShift + RemoteLock

Stripe Payment Setup

Twilio Overages

Smart Lock Integration

Twilio Setup

WhatsApp & Messenger Setup

Shift4 Payment Setup

Authorize.net Payment Setup

Follow new updates and improvements to HelloShift.

Changelog


Stay up to date on every new product feature and improvement.

How can we help you?

Help Center

Improved

Fixed

helloshift

In Review

Planned

In Progress

Completed

Rejected

High Priority

Low Priority

Backlog

Next up

Done

Feature Requests

<p>View any upcoming integrations being worked on by HelloShift’s team!</p>

Bugs

Hey {name|there}! 👋